CustoM8 allows your business to automate conversations on Telegram by creating a Telegram bot.
Follow the below step-by-step to create and connect your bot to CustoM8.
1 – You will need to chat with the official Telegram BotFather (https://t.me/botfather) to create your bot. Use the /newbot command to create your bot. You can learn more here. After you create your bot, you will receive your bot API token.
2 – Set up Telegram on CustoM8.
Navigate to Settings > Channels > Telegram. You only need to specify your Telegram bot token and Chatbot Builder will automatically integrate with Telegram and your bot is ready to respond to users.
3 – On the flow builder, you will use Telegram or Omnichannel as a message type. We recommend that you use Omnichannel whenever possible.
To test your flow, create a training phrase like “test” on Keywords that triggers your Telegram flow.
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